Managing Hospitality Service Experiences (3231THS)

Delivering a high quality and consistent experience to the tourist or guest is essential for the long-term sustainability of tourism and hospitality enterprises. The tourist/guest must participate in the production of the experience and, as a result, value is co-created and customised to the individual. Each and every experience is unique, and consists of a series of service encounters. These encounters are often 'high-contact' - the effect of this is that the customer's evaluation of the overall experience is largely influenced by personal interactions between the tourist/guest and the service provider. This course places the customer at the centre of strategic planning, considers various techniques for successfully and consistently managing encounters between the tourist/guest and the service provider, and will provide future managers with a comprehensive understanding of key issues related to the management of the tourism and hospitality experience. Incompatible: 3231HSL Managing Hospitality Service Experiences This course is offered: Gold Coast: Trimester 2 Nathan: Trimester 2

Course study information

Credit points (awarded)

10 (10)

Study level

Undergraduate

Student contribution band

Band 3

Usually available

Gold Coast Trimester 2Nathan Trimester 2

Course offerings and timetables

Convenor

Key dates

Course start date
8 July 2019
Last day to add a course
21 July 2019
Last day to drop a course without financial penalty (Census date)
4 August 2019
Last day to drop a course without academic penalty
8 September 2019

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (41277) Tuesday 11:00 - 12:50
Weeks 1 - 5, 6 - 12
G30 1.15
Arts & Education
Gold Coast Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (47810) Full Tuesday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
G11 4.29
Learning Commons
Gold Coast Campus
Workshop (47673) Full Tuesday 09:00 - 09:50
Weeks 2 - 5, 6 - 12
G16 1.12
Clinical Sciences 2
Gold Coast Campus
Workshop (46072) Full Tuesday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
G16 1.12
Clinical Sciences 2
Gold Coast Campus
Workshop (46071) Tuesday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
G30 1.18
Arts & Education
Gold Coast Campus
Workshop (46070) Tuesday 15:00 - 15:50
Weeks 2 - 5, 6 - 12
G27 1.14
Business 2 Building
Gold Coast Campus
Workshop (46069) Tuesday 16:00 - 16:50
Weeks 2 - 5, 6 - 12
G39 1.20
Science and Engineering
Gold Coast Campus
Workshop (46068) Tuesday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
G27 1.12
Business 2 Building
Gold Coast Campus
Workshop (46067) Full Tuesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
G27 1.12
Business 2 Building
Gold Coast Campus

Convenor

Key dates

Course start date
8 July 2019
Last day to add a course
21 July 2019
Last day to drop a course without financial penalty (Census date)
4 August 2019
Last day to drop a course without academic penalty
8 September 2019

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (41278) Monday 15:00 - 16:50
Weeks 1 - 5, 6 - 12
N55 0.19
Environment 1 Building
Nathan Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (47776) Monday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
N53 0.59
Willett Centre
Nathan Campus
Workshop (46078) Full Monday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
N53 0.56
Willett Centre
Nathan Campus
Workshop (46077) Closed Monday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N53 -1.23
Willett Centre
Nathan Campus
Workshop (46076) Full Monday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N53 0.56
Willett Centre
Nathan Campus
Workshop (46075) Monday 12:00 - 12:50
Weeks 2 - 5, 6 - 12
N53 0.59
Willett Centre
Nathan Campus
Workshop (46074) Monday 11:00 - 11:50
Weeks 2 - 5, 6 - 12
N53 0.59
Willett Centre
Nathan Campus
Workshop (46073) Full Monday 17:00 - 17:50
Weeks 2 - 5, 6 - 12
N53 -1.20
Willett Centre
Nathan Campus

Convenor

Key dates

Course start date
9 July 2018
Last day to add a course
22 July 2018
Last day to drop a course without financial penalty (Census date)
5 August 2018
Last day to drop a course without academic penalty
9 September 2018

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must enrol in this Lecture
Lecture (42297) Monday 15:00 - 16:50
Weeks 1 - 5, 6 - 12
Class Availability When Where Notes
You must attend one Workshop
Workshop (47580) Monday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N53 -1.23
Willett Centre
Nathan Campus
Workshop (47446) Monday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N53 0.56
Willett Centre
Nathan Campus
Workshop (46057) Full Monday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
N53 0.56
Willett Centre
Nathan Campus
Workshop (46056) Full Monday 12:00 - 12:50
Weeks 2 - 5, 6 - 12
N53 0.59
Willett Centre
Nathan Campus
Workshop (46055) Monday 11:00 - 11:50
Weeks 2 - 5, 6 - 12
N53 0.59
Willett Centre
Nathan Campus
Workshop (46054) Monday 17:00 - 17:50
Weeks 2 - 5, 6 - 12
N53 -1.20
Willett Centre
Nathan Campus

Convenor

Key dates

Course start date
9 July 2018
Last day to add a course
22 July 2018
Last day to drop a course without financial penalty (Census date)
5 August 2018
Last day to drop a course without academic penalty
9 September 2018

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (42296) Tuesday 11:00 - 12:50
Weeks 1 - 5, 6 - 12
G30 1.15
Arts & Education
Gold Coast Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (47579) Full Tuesday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
G16 1.12
Clinical Sciences 2
Gold Coast Campus
Workshop (47445) Tuesday 15:00 - 15:50
Weeks 2 - 5, 6 - 12
G27 1.14
Business 2 Building
Gold Coast Campus
Workshop (46053) Tuesday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
G30 1.18
Arts & Education
Gold Coast Campus
Workshop (46052) Full Tuesday 16:00 - 16:50
Weeks 2 - 5, 6 - 12
G39 1.20
Science and Engineering
Gold Coast Campus
Workshop (46051) Full Tuesday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
G27 1.12
Business 2 Building
Gold Coast Campus
Workshop (46050) Full Tuesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
G27 1.12
Business 2 Building
Gold Coast Campus