Hotel Service Operations Management (3215THS)

The hotel industry is a growing industry within Australia and internationally. As a result, Hotel Service Operations Management, a capstone course, is vital in ensuring the long-term sustainability of hotels. This is achieved through maximising revenue, achieving high quality products and services, and integrating technology. This course uses a learning application "HOTS", which is a business management simulation based on the redevelopment and management of a large hotel. The service-specific management concepts in the HOTS simulation draws on students' prior knowledge attained through marketing, management concepts, accounting for decision making, rooms divisions, food and beverage, and strategy and change courses. This integration and application of knowledge offers students a distinctive capstone experience. Incompatible: 3215HSL Hotel Service Operations Mgt This course is offered: Gold Coast: Trimester 1 and 2 Nathan: Trimester 1 and 2 Note: This course has a prerequisite Prerequisite: Completion of 140 credit points (Single Degree) or 220CP (Double Degree).

Course study information

Credit points (awarded)

10 (10)

Study level

Undergraduate

Student contribution band

Band 3

Usually available

Gold Coast Trimester 1Gold Coast Trimester 2Nathan Trimester 1Nathan Trimester 2

Course offerings and timetables

Convenor

Course profile is currently unavailable

Key dates

Course start date
8 July 2019
Last day to add a course
21 July 2019
Last day to drop a course without financial penalty (Census date)
4 August 2019
Last day to drop a course without academic penalty
8 September 2019

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (40145) Open Wednesday 08:00 - 10:50
Weeks 1 - 5, 6 - 12
G03 THEATR 2
Lecture Theatres 1/2 Complex
Gold Coast Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (42668) Open Wednesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
G39 2.26
Science and Engineering
Gold Coast Campus
Workshop (42667) Full Wednesday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus
Workshop (42666) Open Wednesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus
Workshop (42663) Full Wednesday 12:00 - 12:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus
Workshop (42662) Wednesday 15:00 - 15:50
Weeks 2 - 5, 6 - 12
G05 3.43
Health Sciences Building
Gold Coast Campus
Workshop (42661) Full Wednesday 11:00 - 11:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus

Convenor

Course profile is currently unavailable

Key dates

Course start date
8 July 2019
Last day to add a course
21 July 2019
Last day to drop a course without financial penalty (Census date)
4 August 2019
Last day to drop a course without academic penalty
8 September 2019

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (40146) Open Monday 09:00 - 11:50
Weeks 1 - 5, 6 - 12
N78 0.11
Sir Samuel Griffith Building
Nathan Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (42675) Full Monday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N50 -1.03
Business Building
Nathan Campus
Workshop (42674) Open Tuesday 11:00 - 11:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42673) Tuesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N13 0.29
Environment 2 Building
Nathan Campus
Workshop (42672) Open Monday 15:00 - 15:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42671) Open Tuesday 09:00 - 09:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42670) Open Tuesday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42669) Full Monday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus

Convenor

Key dates

Course start date
25 February 2019
Last day to add a course
10 March 2019
Last day to drop a course without financial penalty (Census date)
24 March 2019
Last day to drop a course without academic penalty
28 April 2019

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (10142) Thursday 14:00 - 15:50
Week 1
G30 1.09
Arts & Education
Gold Coast Campus
Thursday 14:00 - 17:50
Weeks 2 - 6, 9, 11 - 12
G30 1.09
Arts & Education
Gold Coast Campus
Class Availability When Where Notes
You must attend one Computer Laboratory
Computer Laboratory (18289) Open Thursday 11:00 - 11:50
Weeks 2 - 7, 8 - 12
G39 2.26
Science and Engineering
Gold Coast Campus
Computer Laboratory (11723) Thursday 10:00 - 10:50
Weeks 2 - 7, 8 - 12
G39 1.21
Science and Engineering
Gold Coast Campus
Computer Laboratory (11722) Open Thursday 09:00 - 09:50
Weeks 2 - 7, 8 - 12
G39 1.21
Science and Engineering
Gold Coast Campus
Computer Laboratory (11721) Full Thursday 11:00 - 11:50
Weeks 2 - 7, 8 - 12
G39 1.21
Science and Engineering
Gold Coast Campus
Computer Laboratory (11720) Thursday 12:00 - 12:50
Weeks 2 - 7, 8 - 12
G39 2.26
Science and Engineering
Gold Coast Campus
Computer Laboratory (11719) Full Thursday 12:00 - 12:50
Weeks 2 - 7, 8 - 12
G39 1.21
Science and Engineering
Gold Coast Campus
Computer Laboratory (11718) Full Thursday 13:00 - 13:50
Weeks 2 - 7, 8 - 12
G39 2.26
Science and Engineering
Gold Coast Campus

Convenor

Key dates

Course start date
25 February 2019
Last day to add a course
10 March 2019
Last day to drop a course without financial penalty (Census date)
24 March 2019
Last day to drop a course without academic penalty
28 April 2019

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (10143) Thursday 14:00 - 15:50
Week 1
N48 0.14
Health Science
Nathan Campus
Thursday 14:00 - 17:50
Weeks 2 - 6, 9
N48 0.14
Health Science
Nathan Campus
Thursday 14:00 - 15:50
Week 11
N48 0.14
Health Science
Nathan Campus
Thursday 14:00 - 17:50
Week 12
N48 0.14
Health Science
Nathan Campus
Class Availability When Where Notes
You must attend one Computer Laboratory
Computer Laboratory (18505) Open Friday 08:00 - 08:50
Weeks 2 - 7, 8 - 12
N13 0.29
Environment 2 Building
Nathan Campus
Computer Laboratory (11728) Friday 14:00 - 14:50
Weeks 2 - 7, 8 - 12
N13 0.29
Environment 2 Building
Nathan Campus
Computer Laboratory (11727) Full Friday 13:00 - 13:50
Weeks 2 - 7, 8 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Computer Laboratory (11726) Full Friday 11:00 - 11:50
Weeks 2 - 7, 8 - 12
N13 0.29
Environment 2 Building
Nathan Campus
Computer Laboratory (11725) Full Friday 10:00 - 10:50
Weeks 2 - 7, 8 - 12
N13 0.29
Environment 2 Building
Nathan Campus
Computer Laboratory (11724) Friday 09:00 - 09:50
Weeks 2 - 7, 8 - 12
N13 0.29
Environment 2 Building
Nathan Campus

Convenor

Key dates

Course start date
9 July 2018
Last day to add a course
22 July 2018
Last day to drop a course without financial penalty (Census date)
5 August 2018
Last day to drop a course without academic penalty
9 September 2018

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (40939) Monday 09:00 - 11:50
Weeks 1 - 5, 6 - 12
N78 0.11
Sir Samuel Griffith Building
Nathan Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (47598) Tuesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N13 0.29
Environment 2 Building
Nathan Campus
Workshop (42636) Full Monday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
N50 -1.03
Business Building
Nathan Campus
Workshop (42635) Full Tuesday 11:00 - 11:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42634) Monday 15:00 - 15:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42633) Tuesday 09:00 - 09:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42632) Open Tuesday 10:00 - 10:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus
Workshop (42631) Full Monday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
N06 -2.04
Patience Thoms Building
Nathan Campus

Convenor

Key dates

Course start date
9 July 2018
Last day to add a course
22 July 2018
Last day to drop a course without financial penalty (Census date)
5 August 2018
Last day to drop a course without academic penalty
9 September 2018

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must attend this Lecture
Lecture (40938) Wednesday 08:00 - 10:50
Weeks 1 - 5, 6 - 12
G03 THEATR 2
Lecture Theatres 1/2 Complex
Gold Coast Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (47575) Full Wednesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
G39 2.26
Science and Engineering
Gold Coast Campus
Workshop (42630) Full Wednesday 14:00 - 14:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus
Workshop (42629) Full Wednesday 13:00 - 13:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus
Workshop (42628) Open Wednesday 17:00 - 17:50
Weeks 2 - 5, 6 - 12
G02 1.26H
Clinical Sciences Building
Gold Coast Campus
Workshop (42627) Open Wednesday 16:00 - 16:50
Weeks 2 - 5, 6 - 12
G02 1.26H
Clinical Sciences Building
Gold Coast Campus
Workshop (42626) Full Wednesday 12:00 - 12:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus
Workshop (42625) Wednesday 15:00 - 15:50
Weeks 2 - 5, 6 - 12
G05 3.43
Health Sciences Building
Gold Coast Campus
Workshop (42624) Full Wednesday 11:00 - 11:50
Weeks 2 - 5, 6 - 12
G30 2.14
Arts & Education
Gold Coast Campus