Managing Hospitality Service Experiences (3191THS)

Delivering a high quality and consistent experience to the tourist or guest is essential for the long-term sustainability of tourism and hospitality enterprises. The tourist/guest must participate in the production of the experience and, as a result, value is co-created and customised to the individual. Each and every experience is unique, and consists of a series of service encounters. This course places the customer at the centre of strategic planning, considers various techniques for successfully and consistently managing encounters between the tourist/guest and the service provider, and will provide future managers with a comprehensive understanding of key issues related to the management of the tourism and hospitality experience. This course is offered Off Shore in Hong Kong only.

Course study information

Credit points (awarded)

10 (10)

Study level


Student contribution band

Band 3

Usually available

Offshore Semester 2Offshore Trimester 1Offshore Trimester 3

Course offerings and timetables


Key dates

Course start date
17 June 2019
Last day to add a course
16 June 2019
Last day to drop a course without financial penalty (Census date)
23 June 2019
Last day to drop a course without academic penalty
30 June 2019

Please view the full class and additional timetable information for Department of Tourism, Sport and Hotel Management

Class Availability When Where Notes
You must enrol in this Class
Class (41748) Open 17 June 2019 - 12 July 2019 This is a non-timetabled class. Please refer to the course profile for further information.