IT Services Management (2806ICT)

This course provides an introduction to Information Technology Infrastructure Library (ITIL) and provides guidance throughout the service lifecycle to help achieve the objectives of IT service management. ITIL gives guidance to IT service providers with a view to enabling business value. All organisations that use IT depend on IT to be successful. If IT processes and IT services are implemented, managed and supported in the appropriate way, the business will be more successful, suffer less disruption and loss of productive hours, reduce costs, increase revenue, improve public relations and achieve its business objectives. This course provides initial understanding that students can develop should they wish to prepare for certification by industry recognised bodies. Pre-Requisite: 1803ICT Information Systems Foundations or 1410ICT Introduction to Information Systems

Course study information

Credit points (awarded)

10 (10)

Study level

Undergraduate

Student contribution band

Band 2

Usually available

Gold Coast Trimester 1Gold Coast Trimester 3Nathan Trimester 1Nathan Trimester 3

Course offerings and timetables

Convenor

Key dates

Course start date
25 February 2019
Last day to add a course
10 March 2019
Last day to drop a course without financial penalty (Census date)
24 March 2019
Last day to drop a course without academic penalty
28 April 2019
Prerequisite: 1803ICT Information Systems Foundations

Please view the full class and additional timetable information for School of Information and Communication Technology

Class Availability When Where Notes
You must attend this Lecture
Lecture (11311) Wednesday 10:00 - 11:50
Weeks 1 - 7, 8 - 12
G39 1.17
Science and Engineering
Gold Coast Campus
Class Availability When Where Notes
You must attend one Computer Laboratory
Computer Laboratory (16062) Wednesday 14:00 - 15:50
Weeks 1 - 7, 8 - 12
G23 2.22
Multimedia Building
Gold Coast Campus
Computer Laboratory (16061) Full Wednesday 12:00 - 13:50
Weeks 1 - 7, 8 - 12
G23 2.22
Multimedia Building
Gold Coast Campus
Computer Laboratory (16060) Wednesday 16:00 - 17:50
Weeks 1 - 7, 8 - 12
G23 2.22
Multimedia Building
Gold Coast Campus

Convenor

Key dates

Course start date
25 February 2019
Last day to add a course
10 March 2019
Last day to drop a course without financial penalty (Census date)
24 March 2019
Last day to drop a course without academic penalty
28 April 2019
Prerequisite: 1803ICT Information Systems Foundations

Please view the full class and additional timetable information for School of Information and Communication Technology

Class Availability When Where Notes
You must attend this Lecture
Lecture (11312) Open Thursday 10:00 - 11:50
Weeks 1 - 7, 8 - 12
N02 CINEMA
Cinema Complex
Nathan Campus
Class Availability When Where Notes
You must attend one Workshop
Workshop (16068) Open Friday 16:00 - 17:50
Weeks 1 - 7, 8 - 12
N44 1.32
Technology Building
Nathan Campus
Workshop (16067) Full Thursday 14:00 - 15:50
Weeks 1 - 7, 8 - 12
N44 1.18
Technology Building
Nathan Campus
Workshop (16066) Friday 14:00 - 15:50
Weeks 1 - 7, 8 - 12
N44 1.18
Technology Building
Nathan Campus
Workshop (16065) Full Friday 10:00 - 11:50
Weeks 1 - 7, 8 - 12
N44 1.18
Technology Building
Nathan Campus
Workshop (16064) Thursday 12:00 - 13:50
Weeks 1 - 7, 8 - 12
N44 1.32
Technology Building
Nathan Campus
Workshop (16063) Open Thursday 16:00 - 17:50
Weeks 1 - 7, 8 - 12
N44 2.34
Technology Building
Nathan Campus

Convenor

Key dates

Course start date
10 December 2018
Last day to add a course
9 December 2018
Last day to drop a course without financial penalty (Census date)
16 December 2018
Last day to drop a course without academic penalty
23 December 2018
Prerequisite: 1803ICT Information Systems Foundations

Please view the full class and additional timetable information for School of Information and Communication Technology

This course is FULL. Please check the School link above for further information, otherwise try again later as additional places may become available.
Class Availability When Where Notes
You must attend this Workshop
Workshop (70249) Full Monday, Tuesday, Wednesday, Thursday 11:00 - 14:50
10 December 2018 - 20 December 2018,
7 January 2019 - 10 January 2019
N53 -1.23/1.24
Willett Centre
Nathan Campus

Convenor

Key dates

Course start date
10 December 2018
Last day to add a course
9 December 2018
Last day to drop a course without financial penalty (Census date)
16 December 2018
Last day to drop a course without academic penalty
23 December 2018
Prerequisite: 1803ICT Information Systems Foundations

Please view the full class and additional timetable information for School of Information and Communication Technology

Class Availability When Where Notes
You must attend this Workshop
Workshop (70248) Open Monday, Tuesday, Wednesday, Thursday 13:00 - 16:50
10 December 2018 - 20 December 2018,
7 January 2019 - 10 January 2019
G23 2.20
Multimedia Building
Gold Coast Campus